Show All Disclaimer
Northfields strives to portray colours displayed on this website as accurately as possible, but due to the limitations of digital display equipment we can not guarantee they will appear exactly the same as the real material. Please request a swatch of your chosen fabric, which we will be delighted to send you.
Answer – For all pricing queries or for a full price list please call us on 020 8988 7977 or alternatively email: email@example.com
What are your opening times?
Answer - Mon-Fri: 9:00am – 5:00pm
What if I only want to order a single item?
Not a problem, we have no minimum order.
When are your deliveries/collections made?
Answer- Standard delivery/collection will be between 8am to 5pm Mon-Fri
Time specific, weekend and same day deliveries are available upon request and are subject to additional costs.
You are welcome to collect/return your cloths from our premises between the hours of 8am to 4pm.
How much notice do I need to give for a booking?
Answer - We generally ask all our customers to book their linen in advance. Our cut off time for next day deliveries is 3pm on a daily basis (subject to the availability of stock).
If you are planning a big event please inform us with your stock requirements a minimum of 5 working days prior to the event. This allows us to check our stock availability.
How can I obtain a swatch sample?
Answer – you can do this via our website by clicking the link alongside the fabric of your choice. Alternatively give us a call on 020 8988 7977 or email firstname.lastname@example.org
How long is your hire period?
Answer - Our prices reflect 3 days hire period. Any additional days may incur extra charges to the cost of hire.
How do you take payment?
Answer – Payment can be made via Bank Transfer or Credit Card. Please speak to our Customer Service Team on 020 8988 7977 to find out more about setting up a credit account.
Do I need to return the cloths clean?
Answer - No, you can return all the hired cloths unwashed. The wash price is included within the hire price.
What are your damage/replacement costs?
Answer - If any damaged items are found when your order is checked in, you will receive a damaged linen report from our returns department with the description and the quantity damaged, along with photographs of the damage. (Please note this isn’t an invoice). A member of our team will contact you to discuss this.
Can I get a refund for unused linen?
Answer - Once the linen leaves our premises we are unable to rent it to another customer, so we are unable to offer a refund for unused items.