ideas@linenforhire.co.uk 020 8988 7977 LOGIN / REGISTER

FAQ's

How much are your tablecloths to hire?
Answer – For all pricing queries or for a full price list please call us on 020 8988 7977 or alternatively email: ideas@linenforhire.co.uk

What are your opening times?
Answer - Mon-Fri: 9:00am – 5:00pm
Sat/Sun: Closed

What if I only want to order a single item?
Not a problem, we have no minimum order. 

When are your deliveries/collections made?  
Answer- Standard delivery/collection will be between 8am to 5pm Mon-Fri
Time specific, weekend and same day deliveries are available upon request and are subject to additional costs.
You are welcome to collect/return your cloths from our premises between the hours of 8am to 4pm.      
          
How much notice do I need to give for a booking?
Answer - We generally ask all our customers to book their linen in advance. Our cut off time for next day deliveries is 3pm on a daily basis (subject to the availability of stock).
If you are planning a big event please inform us with your stock requirements a minimum of 5 working days prior to the event. This allows us to check our stock availability.


How can I obtain a swatch sample?
Answer – you can do this via our website by clicking the link alongside the fabric of your choice. Alternatively give us a call on 020 8988 7977 or email ideas@linenforhire.co.uk 

How long is your hire period?
Answer - Our prices reflect 3 days hire period. Any additional days may incur extra charges to the cost of hire.    

How do you take payment?
Answer – Payment can be made via Bank Transfer or Credit Card. Please speak to our Customer Service Team on 020 8988 7977 to find out more about setting up a credit account.

Do I need to return the cloths clean?
Answer - No, you can return all the hired cloths unwashed. The wash price is included within the hire price.
 
What are your damage/replacement costs?
Answer - If any damaged items are found when your order is checked in, you will receive a damaged linen report from our returns department with the description and the quantity damaged, along with photographs of the damage. (Please note this isn’t an invoice). A member of our team will contact you to discuss this.

Can I get a refund for unused linen?
Answer - Once the linen leaves our premises we are unable to rent it to another customer, so we are unable to offer a refund for unused items.